Userbot

Since June 2022 I've been working in Userbot, a small Italian company that builds chatbots based on Artificial intelligence, which helps other companies to improve Customer Experience on their websites. In November 2022, the company launched on Product Hunt a new product called Ovy for Sales, a B2B tool for the Sales team, to identify, engage and convert users on the website.


In Userbot, I'm working in the development team and everyday I share my work with frontend and backend developers, supported by the product owner.

Ovy Saas Onboarding

The first task I've got assigned, was to create a new Onboarding flow to switch product to Saas, to allow the users to set up their bots and use the product autonomously. I started to design low fidelity wireframes, to define and test the flow.


I made some interviews in video calls for user tests with our sales team. I told them to use the product and describe every part of the interface, trying not to ask leading questions, and to leave the user free to perceive the interface without help from the design team.

The first task worked is to create a new Onboarding flow to switch product to Saas, to allow user to set up their bots and use the product in autonomously. I started to design wireframes low fidelity, to define and test the flow and than I made some interviews in video call for user tests with our sales team. I told their to use the product and describe every parts of interface, trying not to ask leading questions, to leave the user free to perceive the interface without help from the design team.

Userbot

Since June 2022 I'm working in Userbot, a small Italian company that builds chatbots based on Artificial intelligence, which help other company to improve Customer Experience on their websites. In November 2022, the company launched on Product hunt a new product called Ovy for Sales, a B2B tool for Sales team, to identify, engage and convert users on website.


In Userbot, I'm working into team development and I share every day my works with frontend and backend developers, support by product owner.

Userbot

Since June 2022 I'm working in Userbot, a small Italian company that builds chatbots based on Artificial intelligence, which help other company to improve Customer Experience on their websites. In November 2022, the company launched on Product hunt a new product called Ovy for Sales, a B2B tool for Sales team, to identify, engage and convert users on website.


In Userbot, I'm working into team development and I share every day my works with frontend and backend developers, support by product owner.

I later made wireframes, designed a UI, and prototyped it with Figma.

Tutorial Homepage

After the registration flow, I designed a new tutorial homepage. It helps the new user to explore the platform with a short video tutorial that shows the features and best practices to use Ovy better.

New Design System

After these tasks, I started working towards the organization of the new design system. I redesigned a new icon set, a new color palette, and a new typography scale, implemented with design tokens.

Following are some examples of structuring design system items organized with Figma's multiple components and shown in tables to map all dimensions, states, and extra configurations.

Redesign sidebar

I redesigned the sidebar basing it on 8px grid to give more consistency. I decided to group at the bottom of it, all user personal tools like profiles, workspaces, settings and support. After I merged similar nav items into one, with the possibility to compress or expand with minus or plus symbol.