iliad Planet App
Smarter document acquisition
To simplify and speed up the process of acquiring customer documents, I designed iliad Planet, an app that connects seamlessly with the web platform. The goal was to remove unnecessary steps, reduce friction, and offer a smoother and more intuitive experience when submitting and collecting documents, ensuring consistency and efficiency across iliad’s digital ecosystem.
Overview
The project was developed for over 2,000 third-party resellers across Italy, who sell iliad’s products and services in physical stores. This network strengthens iliad’s presence nationwide and helps reach an older audience that may struggle with online subscriptions. The app allows resellers to collect the mandatory telco subscription documents on behalf of customers, so older users can receive a fully functional SIM without needing to upload anything themselves.
Challenge
The main challenge was to design a flow that allowed third-party resellers to complete document acquisition as quickly as possible. Since these stores are often busy and every second counts, the process had to be fast, intuitive, and require minimal interaction. At the same time, it needed to be flexible and scalable, so it could be adapted to other contexts such as online user subscriptions and future digital touchpoints within iliad’s ecosystem.
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iliad Planet App
Smarter document acquisition
To simplify and speed up the process of acquiring customer documents, I designed iliad Planet, an app that connects seamlessly with the web platform. The goal was to remove unnecessary steps, reduce friction, and offer a smoother and more intuitive experience when submitting and collecting documents, ensuring consistency and efficiency across iliad’s digital ecosystem.
Overview
The project was developed for over 2,000 third-party resellers across Italy, who sell iliad’s products and services in physical stores. This network strengthens iliad’s presence nationwide and helps reach an older audience that may struggle with online subscriptions. The app allows resellers to collect the mandatory telco subscription documents on behalf of customers, so older users can receive a fully functional SIM without needing to upload anything themselves.
Challenge
The main challenge was to design a flow that allowed third-party resellers to complete document acquisition as quickly as possible. Since these stores are often busy and every second counts, the process had to be fast, intuitive, and require minimal interaction. At the same time, it needed to be flexible and scalable, so it could be adapted to other contexts such as online user subscriptions and future digital touchpoints within iliad’s ecosystem.